Frequently Asked Questions
Can I cancel my booking?
We like to be as flexible as possible, tours can be cancelled if need be and will be refunded (minus any processing fees incurred). Please try to give at least 24 hours notice.
Are your tours accessible for all?
If you are interested in the tour(s) but are concerned by a traditional walking tour format, please reach out to us. We are happy to customize the tour to your needs, whatever they may be. We strive to be inclusive to everyone.
Will tours be cancelled due to bad weather?
Tours will operate as long as it is safe to do so; rain, shine, or flurries. If there are weather conditions that are unsafe (snowstorm, ice, flooding etc.) the tour will be rescheduled.
What should I wear and bring with me?
First and foremost, dress for comfort. Wear comfortable walking shoes- sidewalks/streets are often uneven surfaces. It is also recommended to bring some water with you, particularly on hot days. You're welcome to bring snacks along on walking tours if you'd like.
Are gratuities included?
Gratuities for the tour guide are not included in the tour price, they are never expected but always appreciated.
What forms of payment do you accept?
Credit Cards, Cash, Venmo, and Apple Pay are accepted for booking payments and if you wish to extend a gratuity.
When is payment due?
Because of our current no-hassle cancellation policy, payment is not due until the tour is delivered, with the exception of customized tours.